Frequently Asked Questions

Everything you need to know about shopping at ZAPAKA.

How long will it take to receive my order?

Delivery times vary depending on the product type. Standard shipping typically takes 8-12 business days, while express shipping arrives within 3-5 business days after processing.

What is your return and exchange policy?

We offer a 30-day return window for most items. Products must be in original condition with tags attached. Please note that custom-made dresses and final sale items are non-returnable.

How do I choose the right size?

We highly recommend checking our detailed Size Chart available on each product page. Since sizing can vary by style, please compare your measurements (bust, waist, and hips) to our guide for the best fit.

Can I track my package after it ships?

Yes! Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options to ensure a secure and convenient checkout process.

Do you offer international shipping?

ZAPAKA ships worldwide! Shipping costs and estimated delivery dates will be calculated at checkout based on your specific location and selected shipping method.